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Privacy Policy

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Last Updated: 09/02/2025

Welcome to SimmysWigs.com ("we," "us," or "our"). We are committed to protecting your personal data and ensuring that your privacy is respected. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We collect and process the following types of personal data:

  • Identity Data: Name, username, or similar identifiers.

  • Contact Data: Billing address, delivery address, email address, and phone number.

  • Financial Data: Payment details (processed securely via third-party payment providers, we do not store card details).

  • Transaction Data: Details of your purchases and orders.

  • Technical Data: IP address, browser type, device information, and usage data from our website.

  • Marketing & Communication Data: Your preferences in receiving marketing from us.

2. How We Collect Your Data

We collect data when you:

  • Make a purchase or create an account on our website.

  • Sign up for our newsletter or marketing communications.

  • Contact us via email, phone, or contact forms.

  • Use cookies and tracking technologies when browsing our website.

3. How We Use Your Data

We use your data to:

  • Process and fulfill your orders.

  • Provide customer service and respond to inquiries.

  • Send marketing communications (with your consent).

  • Improve our website and services.

  • Comply with legal and regulatory obligations.

4. Legal Basis for Processing

We process your data based on:

  • Contractual Necessity: To fulfill orders and provide services.

  • Legitimate Interests: To improve user experience and business operations.

  • Consent: For marketing communications.

  • Legal Compliance: To meet our legal obligations.

5. Data Sharing & Third Parties

We do not sell or rent your personal data. However, we may share data with:

  • Service providers (e.g., payment processors, delivery services, website hosting, and analytics providers).

  • Legal authorities when required by law.

  • Business transfers in case of a merger or acquisition.

6. International Data Transfers

Some of our third-party service providers may process data outside the UK. When this occurs, we ensure appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses (SCCs).

7. Data Retention

We retain your data only as long as necessary to fulfill its purpose or comply with legal requirements. For example:

  • Order details: Retained for at least 6 years for tax and legal purposes.

  • Marketing data: Retained until you opt out.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, or delete your data.

  • Withdraw consent for marketing at any time.

  • Restrict or object to data processing.

  • Request data portability.

  • Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data rights are violated.

9. Security Measures

We implement security measures to protect your data, including encryption, access controls, and secure hosting services.

10. Cookies & Tracking Technologies

We use cookies to enhance your experience. You can manage cookie preferences through your browser settings. For details, see our Cookie Policy.

11. Contact Us

If you have any questions about this Privacy Policy or your data, contact us at:

Simmys Wigs Ltd
Email: simmyswigsltd@gmail.com
Phone: 02082025263
Address: 8 Parson Street, London NW4 1DB

We may update this Privacy Policy from time to time, so please review it periodically. Any changes will be posted on this page with the updated date.

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